Shipping & Returns

Delivery

Radiant Glo use DPD Local as the main delivery service. Deliveries to mainland UK are charged at a basic rate of £5.95, with a delivery timescale of 1 to 2 days.

Deliveries to Northern Ireland, Scottish Islands, Scottish Highlands, Isle of Man, Isle of Wight, Scilly Isles and the Republic of Ireland are charged at a basic rate of £20, with a delivery timescale of 2 days.

Worldwide destinations must contact Radiant Glo for a delivery quote before completing an order.

Returns

Returned goods will ONLY be accepted where the buyer has contacted us at sales@radiantglo.co.uk and we have provided a ‘Returns authorisation Number’. This number must be quoted/documented on any return.

Cancellation Unwanted Goods

If you order and pay for goods and thereafter wish to cancel those goods, we will endeavour to accommodate your requests. However, charges will be applied depending on the stage that we are in (or thereafter) completing your purchase/delivery. 

1st stage; Cancellation before packaging has commenced = 100% refund. 

2nd stage; Products have been boxed ready for shipment = 100% refund less cost of packaging and labour.  This is solely based on the size of consignment. Our only charge is for reasonable costs incurred in preparing the order. 

3rd stage; Goods have been packed and collected by courier and delivered to buyer. If goods (all or in part) are requested to be returned at this point a 10% restocking fee shall apply to any goods returned. All postage costs incurred by buyer (from us and in return to us) shall not be refunded. A ‘Returns authorisation number’ must be obtained from us by contacting us at sales@radiantglo.co.uk. 

The returned product parcel should clearly state this return number and goods shall be well packed and returned in a re-saleable condition. If goods are returned (that in our opinion) are unsatisfactory for resale or/and any relevant seals have been broken, no refund shall be given for these products. In this case the buyer can, within a two-week period, arrange for collection of these un-refunded goods. After the two-week period we shall dispose of these products. Our returns policy aims to reasonably refund us for the costs that we have incurred in dealing with your order. We aim to make no profit on this work and endeavour to work with you ongoing, safe in the knowledge that we provide fair and simple returns. Your statutory rights are not affected. We are happy to address any of your questions or concerns. Please contact us at sales@radiantglo.co.uk and we will reply at our earliest opportunity.